Exchange, Return, and Refund Policy


At De’lore scents, we strive to provide high-quality products that meet our customers’ expectations. However, we understand that sometimes issues may arise. This policy outlines the procedures for exchanging, returning, and refunding products.

Eligibility for Exchange, Return, or Refund
To be eligible for an exchange, return, or refund, the following conditions must be met:

  1. Damaged or Defective Products: The product is damaged or defective upon arrival.
  2. Incorrect Order: The product received is not what was ordered.
  3. Expired or Spoiled Products: The product has expired or spoiled due to no fault of the customer.

Ineligible for Exchange, Return, or Refund
The following situations are not eligible for exchange, return, or refund:

  1. Change of Mind: We do not accept returns or exchanges due to a change of mind.
  2. Used or Opened Products: Products that have been used fully or opened for usage cannot be returned or exchanged.
  3. Products Past Expiration Date: Products that have passed their expiration date cannot be returned or exchanged.

Exchange Procedure
If you are eligible for an exchange, please follow these steps:

  1. Contact Us: Email us at contact@delorescents.pk within 3 days of receiving your order.
  2. Provide Proof: Provide proof of the damaged, defective, or incorrect product.
  3. Return Product: Return the product to us (You will be contacted by us) .
  4. Receive Replacement: We will send a replacement product once we receive the returned product.

Return Procedure
If you are eligible for a return, please follow these steps:

  1. Contact Us: Email us within 3 days of receiving your order.
  2. Provide Proof: Provide proof of the damaged, defective, or incorrect product.
  3. Return Product: Return the product to us (You will be contacted by us).
  4. Receive Refund: We will process a refund once we receive the returned product.

Refund Procedure
If you are eligible for a refund, please follow these steps:

  1. Contact Us: Email us within 3 days of receiving your order.
  2. Provide Proof: Provide proof of the damaged, defective, or incorrect product.
  3. Refund Processing: We will process a refund within 5-7 business days.

Refund Method
Refunds will be processed using the original payment method.

Contact Us
If you have any questions or concerns about our Exchange, Return, and Refund Policy, please contact us at contact@delorescents.pk.